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How 3dpirndude Handles Your Personal Data

At 3dpirndude, your personal data belongs to you — and we treat it that way.

Data collected only as neededYour right to access your recordsSecure storage at all timesNo data sold to third partiesMalaysia-compliant data handling
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3dpirndude How 3dpirndude Handles Your Personal Data
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you have questions about how your data is handled, want to request a copy of your records, or need to update the personal details tied to your 3dpirndude account, our privacy…

Email Privacy Team Send a written request to our dedicated privacy email address. Include your registered account name and the specific data action you are requesting. We will acknowledge your email within 24 hours and resolve within five working days.
Live Chat Support Start a live chat session directly from your account dashboard. Our support agents can raise a privacy ticket on your behalf, confirm what data we hold, and escalate deletion or correction requests to the privacy team without delay.
Account Settings Panel Many data preferences — including marketing communications and cookie consent — can be managed directly inside your account settings. Log in, head to the Privacy tab, and adjust what we are permitted to retain and use at any time.
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

From the moment you open an account to every transaction processed via Touch 'n Go or FPX, 3dpirndude applies consistent data protection standards — encryption in transit, access controls and regular audits…

Encryption in Transit and at Rest

All data exchanged between your device and our servers travels over TLS-encrypted connections. Stored account records — including payment method identifiers for Touch 'n Go and GrabPay — are encrypted at rest and accessed only by authorised systems.

Cookie Use and Your Consent

We use strictly necessary cookies to keep your session active, and optional analytics cookies to understand how pages are used. You can withdraw consent for non-essential cookies at any time through the Cookie Preferences panel in your account settings.

Account Security Practices

Your account is protected by password hashing, two-factor authentication options and automated alerts for unusual login attempts. We never store your raw password, and our team will never ask you to share it over chat or email.

Data Retention Schedule

We keep your account data for as long as your account is active and for a legally required period after closure — typically as required by Malaysian financial regulations. After that window, records are permanently deleted or anonymised.

Who Can Access Your Records

Access to personal account data is restricted to staff with a direct operational need — fraud analysts verifying Boost or FPX transactions, account managers handling disputes, and compliance staff. All access is logged and audited quarterly.

Requesting Changes to Your Data

You have the right to access, correct or request deletion of your personal data at any time. Submit your request via live chat or our privacy email. We will verify your identity, then confirm the action taken on your account within five working days.

Frequently Asked Questions About Your Privacy

Everything you need to know about how 3dpirndude collects, uses and protects your data — and what you can do to exercise your rights as an account holder in Malaysia.

We collect your name, email address, contact number, date of birth for identity verification, and payment method identifiers such as your Touch 'n Go or GrabPay linked details. We also log account activity needed to process transactions and detect fraud.

We do not sell or rent your data. We share it only with payment processors — like Boost, FPX and GrabPay — that need it to complete your transactions, and with identity verification partners where Malaysian law requires it. All third parties are contractually bound to protect your data.

Send a data access request to our privacy email or raise one via live chat. After we verify your identity against your registered account, we will send a structured copy of your personal data within five working days at no charge.

Yes. Submit a deletion request through live chat or email. We will remove your data within the period permitted by Malaysian financial record-keeping requirements. Some anonymised transaction logs may be retained to satisfy legal obligations even after deletion.

We use session cookies to keep you logged in and optional analytics cookies to improve the platform. You can turn off non-essential cookies in the Privacy tab of your account settings or through your browser. Turning off all cookies may affect account functionality.

We retain your records for the period required by applicable Malaysian regulations after account closure — typically to satisfy anti-money-laundering and financial reporting rules. Once that retention period ends, your data is permanently deleted or fully anonymised.

Reach our privacy team directly by email or live chat. If you are not satisfied with our response, you have the right to escalate your complaint to the relevant Malaysian data protection authority in accordance with local law and the rights available where law permits.

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